Privacy Policy

Effective Date: January 15, 2025

Kelso Mattress by Appointment ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rested.treacyaffordablehomes.com/ or interact with our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out contact forms
Schedule appointments
Subscribe to SMS notifications
Apply for financing
Communicate with us via phone, email, or chat

This information may include:

Name
Email address
Phone number (including mobile number)
Mailing address
Payment information (processed securely by third-party providers)
Product preferences and purchase history

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses

2. SMS and Text Message Communications

🔔 SMS Terms & Conditions (TCPA Compliance)

By providing your mobile phone number and opting in to receive text messages from Kelso Mattress by Appointment, you expressly consent to receive:

Promotional messages about sales, special offers, and new products
Appointment reminders and confirmations
Service updates and delivery notifications

Message Frequency: You may receive up to 4 promotional messages per month. Message and data rates may apply.

Opt-Out Instructions: You can opt out of SMS communications at any time by replying with any of the following keywords:

STOP
UNSUBSCRIBE
CANCEL

After opting out, you will receive one final confirmation message, and no further messages will be sent unless you re-subscribe.

Help: For assistance, text HELP or contact us at:

Phone: (360) 749-8779
Email: MBAkelso259459@gmail.com

Carriers: This service is compatible with all major U.S. carriers. Message delivery is subject to carrier network availability.

Third-Party Service Provider: SMS messages are sent via GoHighLevel (GHL), a third-party marketing automation platform. By opting in, you acknowledge that your mobile number will be shared with GHL for the purpose of delivering text messages on our behalf. GHL's privacy practices are governed by their own privacy policy.

TCPA Compliance: We comply with the Telephone Consumer Protection Act (TCPA). Your consent to receive SMS messages is not a condition of purchase. Standard message and data rates may apply.

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Schedule and confirm appointments
Send promotional offers and marketing communications (with your consent)
Respond to your inquiries and provide customer support
Process financing applications
Improve our website and services
Comply with legal obligations
Prevent fraud and enhance security

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

Service Providers: Third-party vendors who assist with operations (e.g., payment processing, SMS delivery via GoHighLevel, appointment scheduling)
Financing Partners: If you apply for financing, your information will be shared with our financing providers for credit evaluation
Legal Authorities: When required by law or to protect our rights
Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., financing providers, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

Encryption (SSL/TLS) for data transmission
Secure storage of sensitive information
Access controls and authentication

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing communications (email or SMS) at any time
Do Not Sell: California residents can opt out of the sale of personal information (we do not sell personal information)

To exercise these rights, contact us at MBAkelso259459@gmail.com or call (360) 749-8779.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Information

Kelso Mattress by Appointment
102 Sales Barn Road
Kelso, WA 98626

Phone: (360) 749-8779
Email: MBAkelso259459@gmail.com

Website: https://rested.treacyaffordablehomes.com/